Epson U.K. Limited is responsible for the sales and support of Epson products in the United Kingdom and the Republic of Ireland
0343 90 37766 Website

Customer Services

Find out more about the range of products that they sell, and if you are looking to buy one then be sure to ask about current promotional offers first. Enquire about Epson retailers if you wish to find your closest Epson dealer so that you can view Epson products in person at a store. If you have a used or old product you want to recycle, call Epson to find out how to do this. They offer free recycling and disposal of their ink, toner, printers, scanners, and projectors. Call to get help with your My Epson online account if you experience problems accessing your account or submitting information.

Returns & Refunds

You can decide to cancel an order and return products to Epson within 30 days of receiving them. An adviser can tell you what to do to arrange a return, depending on the product that you want to send back. Some items are not refundable, and your refund will depend on the condition of the returned item. Epson can take compensation out of your refund amount to cover the costs of deterioration if you didn’t look after it properly. Epson will cover the cost of collections via UPS and provide a returns note and the UPS parcel slip.

Warranties & Repairs

When you buy an Epson product, you can register it online to get product updates and confirm your warranty. You can also register for a Coverplus extended warranty if your product is eligible. Whether you just need more ink and paper or there is a problem you want to troubleshoot, you can go to an Epson Express Centre. The experts will offer free advice and fast repairs or exchanges for Epson products under warranty. You will have to pay for the repair if your product is out of warranty. Call for information on your warranty or repair services and procedures.

Complaints

Call 0843 596 3154 if you have an ongoing complaint which Epson customer services have not been able to resolve properly. Making a formal complaint about a product or a service will ensure that Epson looks into the problem to find a solution for you. Common complaints to make about Epson include frequent breakdowns and short product life, running out of ink too quickly or printers not printing certain colours, and difficulty operating a product or the price and availability of replacement ink cartridges. You can also complain about GDPR if you want to unsubscribe from marketing or remove your data. Contact Trading Standards if Epson is still not helping with your complaints.

Other Ways to Contact Epson UK

If you are having difficulty getting hold of customer services on the phone, you can request a callback. When you have a straightforward query, you can ask it through social media. The advisers reply to customers on Twitter and Facebook from 9am to 5pm on weekdays. There are contact forms on the website which you can fill in and submit for technical supportgeneral, or press enquiries. Someone at Epson will respond as soon as possible. You could e-mail enquiries@epson.co.uk or prcommunications@epson.co.uk directly instead. You can contact them by post at their head office address below. Mail written complaints to the customer services department in their head office.

DepartmentAddress
UK Head OfficeEpson (UK) Limited
Westside, London Road, Apsley
Hemel Hempstead, Hertfordshire,HP3 9TD

Popular Asked Questions

Is Epson Connect safe?

All communication (except emails) between the Epson Connect server and devices is encrypted with TLS security.

How do I download Epson printer drivers?

To see the Start Here sheet, go to the Epson support main page, select your product, select Manuals, then click Start Here.
1.Download and install the Epson Connect Printer Setup Utility.
2.Agree to the End-User License Agreement, then click Next.
3.Click Install, then Finish.
4.Select your product, then click Next.

How does Epson Connect work?

You can print your documents and photos on an Epson printer connected to a wireless (Wi-Fi) network from your smartphone or tablet (iOS/Android). You can even scan and save files on your device to send them as an email, or upload to an online storage service such as Evernote, Google Docs, Dropbox, and Box.

How do you get your Epson printer back online?

Go to Start > Settings > Devices > Printers and Scanners. Right-click on the Epson printer in the list and select See what’s printing. When a window pops up, select Printer from the bar at the top. From the drop-down menu, select Use Printer online.

How does Epson iPrint work?

Using the Epson iPrint App. Turn your tablet or smartphone into a powerful productivity tool. iPrint enables you to access files from Box, DropBox, EverNote, Google Drive, and Microsoft OneNote and print them from anywhere. You can also scan from a nearby Epson printer and email or share your files online.

How do I open my Epson scanner?

Open the Applications folder in your hard drive, select the program folder, and double-click the program icon. If you are using ScanSoft PaperPort (for Windows only), open the File menu and select Scan or Get Photo. When the Available Scanners window appears, select your scanner and click OK. Then, click Scan.